jlbb Privacy Policy — How Your Personal Data Is Collected, Used, and Protected in the Philippines

When you register an account on jlbb, we collect the personal information you provide directly, including your full name, date of birth, email address, mobile number, and residential address in the Philippines. We also collect a copy of a valid government-issued ID as part of our identity verification process, which is required to comply with applicable regulations and to protect all players on the platform. When you make deposits or request withdrawals, we collect payment-related information such as your GCash or Maya account details, transaction reference numbers, and transaction amounts — though we do not store full payment credentials on our servers. As you use the platform, we automatically collect certain technical data including your IP address, device type, browser version, operating system, and session activity logs. This technical data helps us maintain platform security, detect suspicious activity, and improve the overall experience for players across the Philippines. We may also collect information you provide when you contact our support team, including the content of your messages and any attachments you submit. All data collection is limited to what is genuinely necessary for the purposes described in this Privacy Policy.

jlbb uses your personal data primarily to create and manage your account, process deposits and withdrawals, verify your identity, and provide you with access to all platform features including slots, live casino games, and promotions. We process your data on the legal basis of contractual necessity — without it, we simply cannot provide the services you signed up for. We also process certain data to comply with our legal and regulatory obligations, including anti-money laundering checks, age verification, and responsible gaming requirements that apply to online gaming platforms operating in the Philippines. Where you have given your consent, we may use your contact details to send you information about promotions, bonuses, and platform updates that are relevant to your account — you can withdraw this consent at any time through your account settings. We use technical and behavioural data to monitor platform performance, investigate security incidents, and improve the features and layout of the platform based on how Filipino players actually use it. We do not use your personal data for automated decision-making that produces legal or similarly significant effects without human review. Any secondary use of your data beyond what is described here will only take place with your explicit consent or where required by law.

jlbb does not sell, rent, or trade your personal data to any third party for marketing or commercial purposes — this is an absolute commitment we make to every player on the platform. We share your data only with trusted service providers who assist us in operating the platform, such as payment processors, identity verification partners, and cloud infrastructure providers, all of whom are contractually bound to handle your data securely and only for the specific purpose for which it was shared. In some cases, we may be required by Philippine law, court order, or regulatory authority to disclose certain player data — in such situations, we will comply with the legal obligation and, where permitted, notify the affected player. If jlbb undergoes a business restructuring, merger, or acquisition, your data may be transferred to the successor entity, but only under the same privacy protections described in this policy. We may share anonymised and aggregated statistical data with analytics partners for the purpose of understanding platform usage trends — this data cannot be used to identify any individual player. All third-party partners who receive your data are required to maintain appropriate technical and organisational security measures. You can request a list of the categories of third parties with whom your data has been shared by contacting our support team.

jlbb uses industry-standard Transport Layer Security (TLS) encryption to protect all data transmitted between your device and our servers, ensuring that your personal and financial information cannot be intercepted during transit. Our servers are hosted in secure data centres with physical access controls, continuous monitoring, and regular security audits to guard against unauthorised access, data breaches, and system vulnerabilities. Access to player data within jlbb is strictly limited to authorised personnel who require it to perform their job functions, and all staff with data access are subject to confidentiality obligations and regular security training. We conduct periodic penetration testing and vulnerability assessments to proactively identify and address potential weaknesses in our systems before they can be exploited. In the event of a data breach that poses a risk to your rights and freedoms, jlbb will notify affected players and the relevant regulatory authorities within the timeframes required by applicable law. We strongly encourage players to use a strong, unique password for their jlbb account and to enable any additional security features available in their account settings. While we take every reasonable precaution to protect your data, no online system can guarantee absolute security, and players should also take personal responsibility for keeping their login credentials confidential.

jlbb uses cookies and similar tracking technologies to make the platform work correctly, remember your preferences, and provide a smoother experience each time you visit. Essential cookies are strictly necessary for the platform to function — they enable features like keeping you logged in during a session and remembering your language and display preferences, and they cannot be disabled without affecting how the platform works. We also use functional cookies to remember choices you have made, such as your preferred game categories or notification settings, so you do not have to reconfigure them on every visit. Analytics cookies help us understand how players navigate the platform — for example, which pages are visited most often and where players tend to drop off — so we can make informed improvements to the user experience. You can manage your cookie preferences through your browser settings at any time; most modern browsers allow you to block or delete cookies, though doing so may affect certain platform features. We do not use third-party advertising cookies or allow external ad networks to track your behaviour across other websites through our platform. For more detailed information about the specific cookies we use and their individual purposes, please contact our support team.

As a player on jlbb, you have the right to access the personal data we hold about you at any time by submitting a request through your registered account or by contacting our support team — we will respond within a reasonable timeframe and provide you with a clear summary of the data we process. You have the right to request correction of any inaccurate or incomplete personal data, and we will update our records promptly upon verification of the correct information. If you believe that we no longer have a legitimate reason to hold your data, you have the right to request its deletion, subject to any legal or regulatory obligations that require us to retain certain records for a specified period. You have the right to object to or restrict the processing of your data in certain circumstances, such as where you dispute the accuracy of the data or where processing is based on our legitimate interests rather than a legal obligation. Where processing is based on your consent — for example, receiving promotional communications — you can withdraw that consent at any time without affecting the lawfulness of processing that took place before the withdrawal. You also have the right to receive a copy of your data in a structured, commonly used, and machine-readable format if you wish to transfer it elsewhere. To exercise any of these rights, please contact our support team through your registered account, and we will guide you through the process.

jlbb retains your personal data for as long as your account remains active and for a period thereafter as required by applicable Philippine law and regulatory guidelines governing online gaming platforms. Transaction records, identity verification documents, and account activity logs are typically retained for a minimum of five years following account closure to comply with anti-money laundering regulations and to resolve any disputes that may arise after the account is no longer active. Data that is no longer required for any legal, regulatory, or operational purpose is securely deleted or anonymised so that it can no longer be linked to you as an individual. If you request deletion of your account and there are no outstanding legal holds or unresolved disputes, we will begin the deletion process within a reasonable period and confirm completion to you in writing. Backup copies of data may persist in secure archived systems for a short additional period before being permanently purged as part of our standard data lifecycle management procedures. We review our data retention schedules regularly to ensure that we are not holding personal data for longer than is genuinely necessary. If you have questions about how long specific categories of your data are retained, you are welcome to contact our support team for clarification.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way jlbb handles your personal data, the best way to get in touch is through the support section of your registered account, where our team is available to assist you in Philippine English. For formal data subject requests — such as access, correction, deletion, or portability — please submit your request in writing through your account so that we can verify your identity before processing it. You can also reach us by email at [email protected]; please include your registered account details and a clear description of your request so we can respond as efficiently as possible. jlbb is committed to acknowledging all privacy-related enquiries promptly and to resolving them in a fair, transparent, and timely manner. If you are not satisfied with our response to a privacy concern, you have the right to escalate the matter to the relevant data protection authority in the Philippines. We take every privacy complaint seriously and will investigate all concerns thoroughly before providing a substantive response. This Privacy Policy may be updated from time to time to reflect changes in the law or our data practices — when material changes are made, we will notify registered players by email and update the effective date at the top of this page.